Safety Policy

MontHelado S.A. has resolved to comply with this policy in order to: Satisfy customers and consumers with safe, high-quality products. Ensure safety through the implementation of a Food Safety Management System that takes into account compliance with legal and regulatory requirements. Reinforce the stability of the company and its competitiveness.

These goals are achieved by promoting the training and commitment of our staff, controlling processes and products, implementing documented procedures, building communication channels that facilitate efficient management, and continuously improving by defining clear objectives, periodic audits and inspections by the Management.

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Food Safety Management System (FSMS)

Since we take responsibility for guaranteeing the quality and safety of our products at all times, we have a Food Safety Management System (FSMS) that allows us to do specific and necessary controls of our processes and apply good manufacturing practices in order to produce safe food products. We are alsocertified by the British Retail Consortium (BRC),

which is a standard established and recognized by the Global Food Safety Initiative (GFSI). The GFSI is a non-profit organization created in 2000, which includes some of the world’s largest retailers and companies related to the food sector.

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BRC food

Internacional certification

From the very start, we have offered consumers products developed with the highest quality standards. As a part of our commitment to ongoing learning, we work hard to document our production processes, while also making large investments in infrastructure and machinery, developing better manufacturing practices with our suppliers, intensifying internal controls, supporting theprofessionalization of our human resources, and sticking to our commitment to continued improvement.

Building on this foundation, and following the goals laid out by the Management with regard to guaranteeing food safety, we decided to pursue BRC global standards certification.

The BRC is an internationally recognized standard, the requirements of which are laid out in 7 fundamental chapters that must be duly audited by legally authorized certifiers and which include: Management Commitment, Food Safety Plan (HACCP), Management System, Site Standards, Product Control, Process Control and Personnel.

Our commitment to this standard has allowed us to obtain the highest grade classification this organization can give to companies: the BRC Grade A Certification. We are the first company in Latin America in our sector to receive that certification. And we continue setting ourselves apart in the local, regional and international market.



For us, post-sales service is essential and, every day, our receptionists redirect the different questions we receive from our clients and consumers to the corresponding areas. Our various contact channels allow us to provide a quick response and detailed follow up so that we can stay in close contact with the people who choose our products.

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